TRC offers services that are registered with the Management Capability Development Voucher Fund.
Find out more by visiting www.regionalbusinesspartners.co.nz
Optimising your visitor experience — 1 day workshop
TRC Tourism will assign an experienced member of the TRC team to visit and meet face to face with representatives of your tourism business for a day. Starting with a site visit we will move into a facilitated session where TRC will lead participants through a review of the business to identify the current challenges and potential opportunities, assess the business model, product portfolio, target markets and sales and marketing approach.
The session will conclude with a co-designed list of recommended priority areas
to address and a practical action plan for the business owners/managers to implement. This will be summarised in a report of observations, recommendations and actions one week after the visit.
Client time commitment: 1 day plus provision of pre-reading for consultant before visit
Cost: $4,800 plus GST plus travel at cost, includes preparation and travel time, 1 day workshop and post visit report.
Adapt your tourism business to respond to COVID-19
This global pandemic has taught us that tourism businesses must be resilient and able to adapt to changes in visitor flows, volume and expectations. Now is the time to review your business capability and visitor experience portfolio.
TRC Tourism has a team of experienced and respected tourism professionals situated across New Zealand who have worked at all levels of the sector and have practical knowledge to share with tourism businesses.
TRC can provide tourism business mentoring and coaching to assist in repositioning your business and reviewing and adapting your visitor experience delivery to meet the demands of future visitors.
The process will begin with a site visit and meeting face to face to discuss operating environment, challenges and opportunities. We will validate current customer demand and identify target markets and future opportunity in context of your region and experience offering. We will review your current visitor experience portfolio and recommend ways to adapt marketing, sales and experience delivery and improve processes. We will identify and recommend programs, potential partnerships and collaborative activity that will help future proof the business. TRC can also provide guidance on what is required to successfully achieve or enhance Qualmark accreditation if required.
TRC will spend one day on site with you. This will be followed up by a tailored, actionable and prioritised plan for the business to implement (delivered one week after the visit), guided by ongoing remote support and/or follow up visit to provide a sounding board, accountability and mentoring for business owners and/or management.
TRC will discuss with the business the objectives and outcomes of the support required and assign support that will meet the brief. The support package would be tailored to meet this need.
Cost: $1,600 plus GST per day plus travel expenses at cost